Thanks for shopping at MicruX. We strive to only carry top quality products, but sometimes you just may not be totally happy with a product. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

The circumstances that can cause a refund are the following:

a) If the product you have ordered does not satisfy you. You can return it by courier to MICRUX FLUIDIC, S.L. We will refund the amount of the product, but not the cost of returning the product.

b) If you wish to make a change for another item, the return costs will not be assumed by MICRUX FLUIDIC, S.L.

c) Defective product of origin: Without prejudice, and in addition, to the warranty, MICRUX FLUIDIC, S.L. offers you the possibility that, within 14 calendar days of receipt, you can request the replacement of the product by an identical one, in perfect condition.

d) Product that, by mistake, does not correspond to the order. MICRUX FLUIDIC, S.L. will cover the cost of collecting the wrong product and delivery of the corresponding to the order placed.

To be eligible for a return, your item must be unused and in the same condition that you received it. Therefore, your item must be in the original packaging and labeling, and in resalable condition.

Your item needs to have the receipt or proof of purchase.

Returns are required to be authorized in advance by contacting us via email. You can download the return document HERE.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us by email info@micruxfluidic.com